Effective Date: October 1, 2025
At Grand Rising Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or community. It also explains your rights under the General Data Protection Regulation (GDPR), applicable to users within the European Economic Area (EEA).
1. Who We Are
Grand Rising Wellness is the data controller of your personal information.
If you have questions or concerns about this policy or your data, you can contact us at:
📧 Email: [email protected]
2. What Information We Collect
We collect personal information you voluntarily provide when you:
● Schedule an appointment
● Register on our website
● Place an order
● Enter a giveaway or respond to a survey
● Sign up for a program or email list
● Communicate with us by email, phone, or social media
This may include:
● Name, email address, mailing address, phone number
● Payment and billing information
● Health-related information (e.g., medical history, medications, dietary habits)
● IP address and browser data (collected via cookies—see section 8)
3. Legal Basis for Processing Your Data (GDPR)
Under GDPR, we process your personal data based on one or more of the following legal grounds:
● Consent – When you voluntarily give us information for specific purposes (e.g., health intake forms, newsletter opt ins)
● Contractual Necessity – To fulfill a service you request (e.g., booking an appointment)
● Legal Obligation – Where required by law
● Legitimate Interest – For business purposes like improving services or responding to inquiries, provided your rights are not overridden
4. How We Use Your Information
We use your data to:
● Personalize your experience and care
● Respond to your customer service requests
● Provide you with health, scheduling, or program information
● Process payments and complete transactions
● Comply with legal obligations
5. How We Protect Your Information
We implement a variety of physical, digital, and administrative security measures to safeguard your personal data, including:
● Secure servers and encrypted connections
● Limited access to authorized personnel only
● Data access controls and confidentiality agreements
6. Sharing Your Information
We do not sell, trade, or rent your personal data to outside parties.
We may share data with trusted third parties who assist us in operating our website or conducting our services—such as booking software, payment processors, or lab service providers—only to the extent necessary and under data protection agreements.
We may also release information:
● To comply with the law or legal process
● To enforce our site policies
● To protect rights, property, or safety of Grand Rising Wellness or others
7. International Data Transfers
If your data is transferred outside the EEA (e.g., to the United States), we ensure it is protected through safeguards such as:
● Standard Contractual Clauses approved by the European Commission
● Secure, compliant third-party platforms
8. Cookies and Tracking Technologies
We may use cookies or similar technologies to personalize content, analyze traffic, and enhance user experience.
You can opt in or out of cookies when you first visit our site. You can also adjust your browser settings to disable cookies at any time.
9. Your Rights Under GDPR
If you are an EEA resident, you have the right to:
● Access the personal data we hold about you
● Request correction of inaccurate data
● Request deletion of your data (the “right to be forgotten”)
● Object to or restrict certain processing
● Withdraw consent at any time
● Request data portability (receive your data in a portable format)
To exercise any of these rights, email: [email protected]
10. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
11. Contact Us
Have questions, concerns, or want to exercise your rights?
Please reach out:
📧 Email: [email protected]